FAQ

Answers to Your Questions

What makes PAF “professional"?

Pets are Family Pet Sitting Services LLC is licensed to operate a business with Fairfax County local government. It is fully insured and bonded by Business Insurers of the Carolinas. The owner and operator, Theresa Johnson, is trained in Pet CPR and First Aid, is certified pet sitter through National Association of Professional Pet Sitters, and is a Fear Free Certified Professional. Service Agreements are signed by both parties – the client and the owner- to create a professional working relationship based on a set of agreed upon services, policies and procedures for booking services, modifying or canceling services, and issues of liability.

How do I make a payment?

As a client, you will have 24-7 access to your open payments on Time to Pet. This software is used by all clients to request services, communicate with the company, and view and pay invoices.

You have the option of paying via credit card directing on your Time to Pet Account.

Pets Are Family Pet Sitting Services also accepts direct Zelle transfers as described on your invoice.

Cash and checks are also accepted directly to the owner.

When are payments due?

Invoices are due within 7 days of the end of service period (vacation care and boarding clients) or at the end of the month (monthly dog walk clients).

Services will not continue without payment.

Invoices may be charged late payment fees when past due by 7 days or more.

Failure to keep in good standing with invoice payments will be litigated as necessary.

Can I split the work with a family member and the company?
No. Pets Are Family Pet Sitting Services LLC does not job-share with clients’ friends or family members. If the company is unable to complete all visits as requested, job sharing with another company of the client’s choosing can be agreed upon.
Is a meet and greet required prior to beginning services?
Yes, a New Client Meet and Greet is required before any services can begin. There are no exceptions to this. Meet and Greets are critical to develop the proper care plan for your pets, determine access to the home, and sign all paperwork required.
What paperwork is there to sign?
Service Agreement for Pet Sitting and Dog Walking (when applicable).

Veterinarian Release Agreement

Key/ Garage Door Opener Release Agreement

Can I book visits every other day for my cats?
Pets Are Family Pet Sitting Services LLC has a strict policy of a minimum 15-minute daily visit for all cats in our care. Cats are social, curious creatures and they mask pain well. Our philosophy of treating pets as family means not leaving a cat or multiple cats in one home alone beyond 24 hours. This is for their wellbeing and protection.
Can you give my pets medications?
Yes, and there are no extra fees for oral, topical, or subcutaneous injections (such as insulin).

Any pets requiring medications to be administered in a specific way (insulin injections, for example) must have a paid consultation visit prior to the start of any booked visits that will include medication administration. This is required so that the pet guardian can demonstrate how best to administer the required medications, how and where the medications are stored, and the sitter has an opportunity to observe the pet while medications are being given.

How will I know my pet has been visited?
Pets Are Family Pet Sitting Services LLC utilizes Time to Pet software. This desktop and mobile software application pushes out visit reports to the client at the end of each visit. Visits begin when the sitter arrives at your home and the timer starts for allotted time of the visit. The visit is tracked via GPS and displayed in the visit report. Additionally, photographs of your pet and comments on the visits are included by the sitter. Finally, any specific items and tasks that were completed during the visit are noted with colorful icons.

Boarding clients will receive one visit report per day each evening of boarding.

Should I let the company know if anyone else will be coming to my home while I’m away?
Yes! It is understood that families often have multiple service providers. Your pet’s safety and the sitter’s safety is top priority. Unexpected entry into a home while the sitter is with your pet would be scary and cause undue stress. Give us a heads up please!

Pets Are Family Pet Sitting Services LLC reserves the right to discontinue services at any time if the sitter feels unsafe entering a home with unknown people.

What is your cancellation policy?

Please click here to view our full cancellation policy.

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